About SenioAngel®
Discover everything worth knowing about SenioAngel®, our services and what makes us special.
FAQ SenioAngel® General
Get to know our platform, our services and our concept.
What is SenioAngel®?
SenioAngel® is a digital platform that brings people together with the right support across various areas of life – simply, safely and transparently.
Who is SenioAngel® suitable for?
SenioAngel® is aimed at both care seekers and caregivers & service providers. Whether you are looking for support or would like to offer your services – with us, both sides find each other.
What services does SenioAngel® offer?
On SenioAngel® you'll find a range of services on a single platform:
- 🏠 24/7 in-home care
- ⏰ Flexible everyday help & hourly care
- 👵 Borrowed Grandma & Grandpa
- 🐾 Pet care
- ❤️ Friendship & leisure
- ➕ More services to follow
How does the pricing model work?
The pricing model depends on the respective service area.
For care seekers
24/7 in-home care: Costs only arise after a successful placement.
For flexible everyday help & hourly care, Borrowed Grandma & Grandpa, pet care as well as friendship & leisure, simply choose the matching subscription.
For caregivers & service providers
- Registration is free in all areas.
- In the 24/7 in-home care area, costs only arise after a successful placement.
How do I find the right support?
With SenioAngel®'s smart search filters, you can quickly find the support that matches your personal needs.
Depending on the service, you can filter by criteria such as:
- 📍 Location & radius
- 📅 Availability & start date
- 🌐 Language skills
- 🎓 Experience & qualifications
- 🚗 Driving licence
- ⭐ Reviews
- 🤝 Type of support
- ❤️ Individual wishes and requirements
This way you receive suitable suggestions and decide for yourself who you would like to get in touch with.
Do I need a subscription?
A subscription is only required for care seekers in the following areas:
- ⏰ Flexible everyday help & hourly care
- 👵 Borrowed Grandma & Grandpa
- 🐾 Pet care
- ❤️ Friendship & leisure
For 24/7 in-home care, no subscription is required. Here, care seekers and caregivers only pay after a successful placement.
Can I use or offer several services at the same time?
Yes. Care seekers can use several services at the same time. Caregivers & service providers can activate several areas of activity in a single profile and expand their offering at any time.
How does SenioAngel® protect my data?
Data protection and security are top priorities at SenioAngel®.
Personal data is treated confidentially and is only processed within the scope of the platform.
Do my personal contact details remain protected?
Yes. This security concept applies equally to care seekers and caregivers & service providers.
As soon as two users want to get in touch with each other, the first exchange takes place exclusively via the SenioAngel® platform.
How it works
- Send a contact request – Show your interest in a profile or a search request.
- Chat or video call – Get to know each other safely via the platform – without exchanging phone numbers, email addresses or other personal contact details.
- Joint decision – Personal contact details are only released once both sides agree.
Why SenioAngel®?
SenioAngel® combines modern technology with a safe and transparent matching process. Our goal is to bring together care seekers and caregivers & service providers simply, reliably and with confidence.
Your benefits at a glance
- 🔒 Protected first contact: Get to know each other safely via the SenioAngel® platform first – without exchanging any personal contact details.
- 🛡️ More privacy: Personal contact details are only released once both sides agree. If it's not a match, your data remains protected at all times.
- 📔 Digital care diary included: In all care areas, photos, daily reports and important events can be securely documented and accessed at any time via the platform – without having to exchange private contact details.
- ✅ Free additional service: The digital care diary is included at no extra cost in all care areas.
- 🤝 Everything on one platform: Whether 24/7 in-home care, flexible hourly care, Borrowed Grandma & Grandpa, pet care or friendship & leisure – you'll find all services in one central place.
- 🔎 More choice, better decisions: Compare profiles, qualifications, experience and reviews to find exactly the support that best matches your personal needs.
- 👤 One profile – many possibilities: Caregivers & service providers can offer several services through a single profile and expand their offering at any time.
FAQ 24/7 In-Home Care
(Care Seekers)
Everything about our live-in care.
What does 24/7 in-home care mean?
With 24/7 care, the caregiver lives in the home of the person being cared for during the agreed placement and supports them in everyday life. The goal is to enable as self-determined a life as possible within one's own four walls.
What tasks does a 24/7 caregiver take on?
Depending on individual needs, the caregiver can take on tasks including:
- 🏠 Help around the house
- 🍽️ Preparing meals
- 🛒 Shopping and errands
- 🚶 Accompanying to appointments and on walks
- 💬 Companionship and everyday support
- 💊 Reminders to take medication
- 🧺 Laundry and light housework
- ❤️ Support with basic care (no medical treatment care)
How do I find the right caregiver?
With our extensive search filters, you can select caregivers specifically according to your personal wishes, for example by:
- 🌐 Language skills
- 🎓 Experience
- 🚗 Driving licence
- 📅 Start date
- 📆 Duration of placement
- 🟢 Availability
- ❤️ Mobility
- 🐾 Additional pet care
- ✨ Further personal wishes
Can I get to know the caregiver in advance?
Yes. At SenioAngel®, you decide for yourself which caregiver should accompany you.
Take your time to get to know different caregivers via the SenioAngel® platform by chat or video call – without exchanging phone numbers, email addresses or other personal contact details. This way you can ask questions, form a personal impression and compare different caregivers with one another.
Only once you have found the caregiver who best suits you and your personal situation, and both sides choose each other, are the personal contact details released.
From when and for how long can 24/7 care take place?
Depending on availability, both short-term and long-term planned placements are possible. 24/7 care can start after as little as one week and be tailored individually to your personal situation.
You decide for yourself how long you need support:
Temporary care (from 1 week)
24/7 care is ideally suited as time-limited support, for example:
- To relieve family caregivers when they need a break.
- During a relative's holiday, illness, rehabilitation or other temporary absence.
- After a hospital stay, an operation or rehabilitation, until the person being cared for is more independent again.
- In the event of a temporary deterioration in health, when more support is needed at short notice.
- To bridge particular life situations.
Long-term care
For people who need long-term support in everyday life and wish to continue living in their familiar home. Care can be planned on a long-term basis and adapted individually to the personal life situation.
Who decides which caregiver suits me?
You alone.
SenioAngel® does not make any decision for you. Compare different profiles, get to know caregivers and decide for yourself who best matches your personal situation and wishes.
What happens if the caregiver isn't a good match for me?
Should a collaboration not meet your expectations, we will of course support you in finding a new, suitable caregiver.
Can I make special requests regarding my caregiver?
Yes. You decide for yourself which requirements and wishes are important for your personal care.
In addition to criteria such as language skills, driving licence, experience, availability or duration of placement, you can also specify individual wishes, for example:
- Should another person in the household also receive support or care?
- Does a second person live permanently in the household?
- Should a pet also be cared for?
- Is overnight support needed?
- Are there any special health or personal requirements?
- Are there other wishes or individual care needs?
… and much more.
This way you find exactly the caregiver who best matches your personal life situation and individual wishes.
When do costs arise?
The entire process of getting to know each other and selecting a caregiver up to a successful placement is free of charge for both sides.
You can get to know different caregivers, talk to them by chat or video call, ask questions, compare profiles and take your time deciding on the caregiver who best matches your personal situation.
Costs only arise for care seekers and caregivers after a successful placement.
Why SenioAngel® instead of a traditional care agency?
SenioAngel® combines modern technology with maximum transparency, safety and freedom of choice.
Your benefits at a glance
- ✅ No assignment by a care agency – you decide for yourself which caregiver should accompany you.
- ✅ Get to know different caregivers at your own pace and compare them with each other – only once everything really fits do you make your decision.
- ✅ Safe getting-to-know-each-other via chat and video call.
- ✅ Protected first contact without exchanging personal contact details.
- ✅ Digital care diary included.
- ✅ Photos, daily reports and important events accessible online at any time.
- ✅ Costs only arise after a successful placement.
- ✅ More transparency, more safety and more control throughout the entire placement process.
How does billing work?
Even after a successful placement, SenioAngel® continues to support you personally.
For using the platform, a monthly service fee of 10% of the care price each applies to both sides after a successful placement.
Our transparent compensation model
- ✅ Care seekers and caregivers each pay a 10% service fee.
- ✅ 90% of the agreed care price goes directly to the caregiver.
- ✅ SenioAngel® creates a transparent and traceable statement.
- ✅ Personal support with organisational questions and a smooth start to care.
- ✅ Ongoing use of the digital care diary, including photos and daily reports.
Our goal is to provide lasting relief for care seekers and caregivers and to make the entire care process as simple, transparent and straightforward as possible.
How are ticket costs handled?
Very simply.
A flat travel fee of €99 per trip applies for the caregiver's journey.
With this flat travel fee, you contribute to the caregiver's travel costs. The caregiver covers any travel costs beyond this themselves.
This way, travel costs are clearly regulated from the outset – transparent, fair and comprehensible for both sides.
FAQ Flexible Everyday Help & Hourly Care
(Care Seekers)
Looking for reliable everyday support? Here you'll find answers to the most common questions about SenioAngel® support workers.
Who is flexible everyday help & hourly care suitable for?
For everyone who would like support in everyday life.
Whether you need support for a few hours or several, regularly or just once – at SenioAngel® you'll find suitable support workers for a wide range of everyday tasks, for example around the house, running errands, in the garden or even during a house move.
What tasks can support workers take on?
Depending on your individual wishes, support workers can help you in many areas of everyday life. These include, among others:
- 🏠 Household & meals
- 🛒 Errands & mobility
- 🎭 Leisure & companionship
- 💻 Everyday help & technology
- 🌿 Garden & outdoor areas
- ⭐ Individual support
Whatever you need support with – at SenioAngel® you'll find suitable support workers for your individual needs.
Can I browse before taking out a subscription?
Yes.
You can register for free, search for support workers and view their profiles.
This way you can first get an overview and take your time deciding whether SenioAngel® meets your needs.
How do I find support workers near me?
Very simply.
Use our search filters and select exactly the criteria that matter to you, for example:
- 📍 Radius
- 📅 Availability
- 🕒 Times
- 💬 Language skills
- ⭐ Experience
- ❤️ Desired tasks
This way you'll quickly find suitable support workers near you.
Can I get to know several support workers?
Yes.
You can contact and get to know several support workers. This gives you the chance to compare different profiles and then decide for yourself which support worker best matches your wishes and needs.
Take your time, ask your questions and then decide at your own pace.
When do I need a subscription?
A subscription is only needed once you want to contact a support worker.
After taking out a subscription, you can contact support workers, get to know them by chat or video call and then discuss all further details together.
Are all users verified?
Yes.
The safety and trust of everyone involved is a top priority at SenioAngel®. That's why both those seeking support and support workers are verified via their email address and phone number as early as registration.
This creates a trustworthy and secure foundation for everyone involved.
Can I change or pause my search request at any time?
Yes, at any time.
You can adjust, add to or temporarily pause your search request at any time. If your wishes or support needs change, you can update your details in just a few clicks at any time.
This way you always stay flexible and find exactly the support that matches your current situation.
FAQ Flexible Everyday Help & Hourly Care
(Caregivers)
Would you like to support people in everyday life while working flexibly? Here you'll find answers to the most common questions about your role as a support worker at SenioAngel®.
Who can register as a support worker?
Anyone who wants to support people in everyday life.
Whether experienced, a career changer, young or older – everyone is welcome at SenioAngel® who wants to support people in everyday life reliably, kindly and with heart.
Does registration cost anything?
No.
Using SenioAngel® is completely free for you as a support worker.
You can register for free, create your profile, get to know people seeking support and accept an unlimited number of requests – with no registration fees, placement fees or hidden costs.
Can I decide for myself which requests I accept?
Yes! It's entirely your decision.
Get to know people seeking support in advance, free of charge, by chat or video call, and ask all the questions that matter to you.
Your phone number, email address and other personal contact details remain protected initially and do not need to be provided.
You then decide for yourself which requests and support seekers are right for you.
Can I decide for myself when, where and how much I work?
Yes, absolutely. You decide, among other things:
- 📍 In which radius you would like to work.
- 📅 On which days you are available.
- 🕒 At which times you would like to work.
- ⏳ How many hours you would like to take on.
- ❤️ Which tasks you would like to take on.
- ⭐ Which further wishes or ideas are important to you.
You alone decide when, where and how often you would like to offer support.
Can I set my own price?
Yes.
You decide for yourself which hourly rate or compensation you charge for your support.
You agree on the compensation directly with the person seeking support – matched to your experience, your qualifications and the respective task.
How do people seeking support and I find each other?
In two ways:
People seeking support find you
Using various filters, people seeking support find your profile and message you directly.
You take the initiative yourself
You browse through matching support requests and message people seeking support who match your wishes.
Whether you are contacted or reach out to someone seeking support yourself – you then decide at your own pace which requests you would like to accept.
Can I take on several placements at the same time?
Yes.
You decide for yourself how many placements you would like to take on at the same time.
Whether one or several people seeking support – you decide for yourself what best suits your availability and time constraints.
Are people seeking support and support workers verified?
Yes.
The safety and trust of everyone involved is a top priority at SenioAngel®. That's why both those seeking support and support workers are verified via their email address and phone number as early as registration.
This creates a trustworthy and secure foundation for everyone involved.
Can I change my details at any time?
Yes, at any time.
You can adjust your personal details, availability, areas of activity and wishes at any time.
This way you decide for yourself when and for which support requests you are visible.
FAQ Borrowed Grandma & Grandpa
(Care Seekers)
Looking for a trustworthy borrowed grandma or grandpa for your family? Here you'll find answers to the most common questions about SenioAngel® borrowed grandmas and grandpas.
Who is this offer suitable for?
For all families who would like a trustworthy borrowed grandma or grandpa.
Whether you need support regularly or occasionally – at SenioAngel® you'll find suitable borrowed grandmas and grandpas who accompany your family in everyday life and give your children time, attention and a sense of security.
How can borrowed grandmas and grandpas support your family?
Depending on your individual wishes, borrowed grandmas and grandpas can support your family in many areas of everyday life. These include, among others:
- 👶 Caring lovingly for children
- 🎨 Playing, crafting and reading aloud
- 📚 Helping with homework
- 🚶 Joint walks and outings
- 🚗 Dropping off or picking up children
- 🍪 Cooking or baking together
- ❤️ Giving time and being there for the children
- ✨ … and many other joint activities
You decide for yourself which support best suits your family.
How do I find a suitable borrowed grandma or grandpa?
Very simply.
Use our search filters and select exactly the criteria that matter to you, for example:
- 📍 Radius
- 📅 Availability
- 🏡 Place of care (at your home, at the borrowed grandma/grandpa's home, or flexible by arrangement)
- 🗣️ Language skills
- ⭐ Experience with children
- 🚗 Driving licence
This way you'll quickly find a borrowed grandma or grandpa who suits your family and your wishes.
Can I get to know several borrowed grandmas or grandpas?
Yes.
Depending on your needs, you can get to know one or several borrowed grandmas and grandpas and compare different profiles with each other. This way you decide for yourself who best suits your family and your wishes.
Thanks to the secure, anonymous chat and anonymous video call, you can get to know each other at your own pace – without any personal contact details being exchanged. This creates a trustworthy foundation for both sides even before the first in-person meeting.
Can I change or pause my search listing at any time?
Yes, at any time.
You can edit, add to or adjust your search criteria and your search listing at any time. If needed, you can also temporarily pause your search listing and reactivate it later in just a few clicks.
This way you always keep full control over your search and can adapt it flexibly to your current situation.
Am I tied long-term to a borrowed grandma or grandpa?
No.
You decide for yourself which borrowed grandma or grandpa you would like to work with and how long you make use of the support.
Whether once, regularly or only as needed – you remain flexible at all times.
How is the price agreed?
You agree on the price directly with the borrowed grandma or grandpa.
Every family and every care situation is different. That's why you discuss the hourly rate, the working hours and all further details individually together.
Can I browse before taking out a subscription?
Yes.
You can register for free, search for borrowed grandmas and grandpas and view their profiles.
This way you can first take your time to get an overview of what SenioAngel® has to offer.
When do I need a subscription?
A subscription is only needed once you want to contact a borrowed grandma or grandpa.
After taking out a subscription, you can contact borrowed grandmas and grandpas directly. At the same time, interested borrowed grandmas and grandpas can respond to your search listing and get in touch with you. You can then get to know each other by chat or video call and discuss all further details together.
How can I cancel my subscription?
Very easily.
You can cancel your subscription at any time, effective at the end of the current month. You can continue to use all features as usual until the end of the month.
This way you always stay flexible and decide for yourself how long you want to use SenioAngel®.
Are all users verified?
Yes.
The safety and trust of everyone involved is a top priority at SenioAngel®. That's why both families and borrowed grandmas and grandpas are verified via their email address and phone number as early as registration.
This creates a trustworthy and secure foundation for everyone involved.
FAQ Borrowed Grandma & Grandpa
(Caregivers)
Would you like to support families in everyday life and give children valuable time? Here you'll find answers to the most common questions about getting started as a borrowed grandma or grandpa at SenioAngel®.
Who is this offer suitable for?
For anyone who would like to support families and give children time, attention, security and wonderful shared moments.
Whether you have time regularly or occasionally – at SenioAngel® you'll find families and children who wish for a trustworthy borrowed grandma or grandpa.
What tasks do borrowed grandmas and grandpas take on?
Depending on the wishes of the families as well as your personal experience, qualifications and strengths, you can accompany children in many areas of everyday life. These include, among others:
- 👶 Caring lovingly for children
- 🎨 Playing, crafting and reading aloud
- 📚 Helping with homework
- 🚶 Joint walks and outings
- 🚗 Dropping off or picking up children
- 🍪 Cooking or baking together
- ❤️ Giving time and being there for the children
- ✨ … and many other joint activities
You decide for yourself which tasks and placements suit you.
How do I find suitable families?
Very simply.
Use our search filters and select exactly the criteria that matter to you, for example:
- 📍 Radius
- 📅 Availability
- 🏡 Place of care (at the family's home, at yours, or flexible by arrangement)
- 👶 Age of the children
- 👨👩👧 Number of children
- 🚗 Driving licence
This way you'll quickly find the family and children who best match you, your strengths and your availability.
Can I get to know several families?
Yes.
Depending on your needs, you can get to know one or several families and compare different search listings with each other. This way you decide for yourself which family and which children suit you best.
Thanks to the secure, anonymous chat and anonymous video call, you can get to know each other at your own pace – without any personal contact details being exchanged. This creates a trustworthy foundation for both sides even before the first in-person meeting.
Can I change or pause my profile at any time?
Yes, at any time.
You can edit, add to or adjust your profile and your search criteria at any time. If needed, you can also temporarily pause your profile and reactivate it later in just a few clicks.
This way you always keep full control and can adapt your availability flexibly to your current situation.
Am I tied long-term to a family?
No.
You decide for yourself which family and which children you would like to work with and how long you accompany them.
Whether once, regularly or only as needed – you remain flexible at all times.
How is the price agreed?
You agree on the price directly with the family.
Since every care situation is individual, you discuss the price, the scope of care, the working hours and all further details together.
This way you find an arrangement together that works for both sides.
Is the service free for borrowed grandmas and grandpas?
Yes.
Using SenioAngel® is permanently free for borrowed grandmas and grandpas.
You can create your profile, search for suitable families, contact families yourself or be contacted by interested families. You can then get to know each other safely and anonymously by chat or video call.
Are all users verified?
Yes.
The safety and trust of everyone involved is a top priority at SenioAngel®. That's why both families and borrowed grandmas and grandpas are verified via their email address and phone number as early as registration.
This creates a trustworthy and secure foundation for everyone involved.
FAQ Pet Care
(Care Seekers)
Want to place your pet in loving and trustworthy hands? We know your pet is part of your family. That's why at SenioAngel® you'll find care you can trust with a good feeling.
Who is this offer suitable for?
For all pet owners looking for loving, reliable and trustworthy care for their pet.
Whether you need regular support, are travelling, are busy with work or need help at short notice – at SenioAngel® you'll find suitable pet sitters for almost any situation.
For which animals can I find suitable care?
At SenioAngel® you can find suitable care for many different types of animals. These include, among others:
- 🐶 Dogs
- 🐱 Cats
- 🐰 Rabbits
- 🐹 Guinea pigs & small animals
- 🐦 Birds
- 🐠 Fish
- 🐢 Reptiles
- 🐾 … and many other pets
Depending on the type of animal and your individual wishes, you'll find the right care at SenioAngel® – whether a dog-walking service, home visits, day care, holiday care or overnight care.
How do I find suitable pet care?
Very simply.
Use our search filters and select exactly the criteria that matter to you, for example:
- 📍 Radius
- 📅 Availability
- 🐾 Type of animal
- 🏡 Place of care (at your home, at the pet sitter's, or flexible by arrangement)
- ⭐ Experience
- 🚗 Driving licence
- 💊 Administering medication
- 🌙 Overnight care
This way you'll quickly find the pet care that best suits you and your pet.
Can I get to know several pet sitters?
Yes.
You can get to know several pet sitters and compare different profiles with each other. Via the secure, anonymous chat and the anonymous video call, you can first get to know each other at your own pace – without any personal contact details being exchanged.
Can I change or pause my search listing at any time?
Yes, at any time.
You can edit, add to or adjust your search criteria and your search listing at any time. If needed, you can also temporarily pause your search listing and reactivate it later in just a few clicks.
This way you always keep full control over your search and can adapt it flexibly to your current situation.
Am I tied long-term to a pet sitter?
No.
You decide for yourself which pet sitter you would like to have look after your pet and how long you make use of the care.
Whether once, regularly or only as needed – you remain flexible at all times.
How is the price agreed?
You agree on the price directly with the pet sitter.
Since every care arrangement is individual, you discuss the price, the scope of care, the working hours and all further details together.
This way you find an arrangement together that works for both sides.
Can I browse before taking out a subscription?
Yes.
You can register for free, search for pet sitters and view their profiles.
This way you can first take your time to get an overview of what SenioAngel® has to offer.
When do I need a subscription?
A subscription is only needed once you want to contact a pet sitter.
After taking out a subscription, you can contact pet sitters directly. At the same time, interested pet sitters can respond to your search listing and get in touch with you.
You can then get to know each other by chat or video call and – if you wish – arrange a free introductory & trial appointment.
How can I cancel my subscription?
Very easily.
You can cancel your subscription at any time, effective at the end of the current month. You can continue to use all features as usual until the end of the current month.
This way you always stay flexible and decide for yourself how long you want to use SenioAngel®.
Are all users verified?
Yes.
The safety and trust of everyone involved is a top priority at SenioAngel®. That's why both pet owners and pet sitters are verified via their email address and phone number as early as registration.
This creates a trustworthy and secure foundation for everyone involved.
FAQ Pet Care
(Caregivers)
Do you love animals and want to reliably support pet owners? At SenioAngel®, you decide for yourself when, where and which animals you care for. Here you'll find answers to the most common questions about getting started as a pet sitter.
Who is this offer suitable for?
For anyone who loves animals and wants to reliably support pet owners.
Whether you would like to care for animals occasionally, regularly or as a side job – at SenioAngel® you'll find suitable pet owners near you.
Which animals can I care for?
At SenioAngel® you decide for yourself which animals you would like to care for. For example:
- 🐶 Dogs
- 🐱 Cats
- 🐰 Rabbits
- 🐹 Guinea pigs & small animals
- 🐦 Birds
- 🐠 Fish
- 🐢 Reptiles
- 🐾 … and many other pets
You also decide for yourself which types of care you would like to offer – for example a dog-walking service, home visits, day care, holiday care or overnight care.
How often can I care for animals?
You decide for yourself.
Whether occasionally, regularly or only as needed – you decide for yourself when and how often you would like to take on care assignments.
You can adjust your availability in your profile at any time.
How large is my service area?
You decide that too.
You determine for yourself the radius within which you would like to take on pet care.
You can adjust your search radius at any time, thereby determining for yourself which pet owners you can find.
How do I find suitable pet owners?
Very simply.
Use our search filters and select exactly the criteria that matter to you. For example:
- 📍 Radius
- 📅 Availability
- 🐾 Type of animal
- 🏡 Place of care
- 💶 Compensation
- 🚗 Driving licence
- 💊 Administering medication
- 🌙 Overnight care
This way you'll find pet owners and pets that match your experience, your availability and your wishes.
How can I increase my chances of being found by pet owners?
A fully completed profile significantly increases your chances of being found by suitable pet owners.
Describe your experience, qualifications, strengths and the care services you offer. An up-to-date availability and a friendly profile photo also help build trust.
The more detailed your profile, the better pet owners can judge whether you match their wishes and their pet's needs.
Can I get to know several pet owners?
Yes.
You can get to know several pet owners and compare different search listings with each other.
Before meeting in person, you can first get to know each other at your own pace via the SenioAngel® platform. This is how you get to know each other safely:
- 💬 Secure & anonymous chat
- 🎥 Anonymous video call directly via the SenioAngel® platform
- 🔒 Personal contact details are only shared once both sides wish to do so
What happens if the introductory & trial appointment isn't a good match?
No problem.
Should you or the pet owner find after the free introductory & trial appointment that the arrangement isn't a good fit, no further obligations arise for either side.
You can then get to know other pet owners and find the right placement for yourself. Likewise, the pet owner can get to know other pet sitters until the right care arrangement is found.
Can I change or pause my profile at any time?
Yes, at any time.
You can edit, add to or adjust your profile, your availability and your details at any time. If needed, you can also temporarily pause your profile and reactivate it later in just a few clicks.
This way you decide for yourself at any time when you would like to take on care assignments.
Am I tied long-term to a pet owner?
No.
You decide for yourself:
- which pet owners you would like to support,
- how long a care arrangement should last,
- and whether you would like to be active once, regularly or only occasionally.
You remain flexible at all times and decide for yourself which care arrangements suit you.
Do I have to accept every care request?
No.
You always decide for yourself which care requests you would like to accept or decline. There is no obligation to accept a request.
This way you always keep full control over which animals you would like to care for and which placements suit you.
How is compensation agreed?
You agree on the compensation directly with the pet owner. Since every care arrangement is individual, you discuss the scope of care, the working hours, the compensation and all further details together.
The amount of compensation depends, among other things, on your experience, your qualifications, the scope of care and the services offered. The type of care also plays a role – for example, whether you care for the animal in your own home or at the pet owner's, look after several animals at once, administer medication, offer overnight care or bring experience in handling animals with special needs.
Depending on the scope and responsibility of the care, the compensation can be adjusted accordingly. You then agree on the final price together.
Are all users verified?
Yes.
The safety and trust of everyone involved is a top priority at SenioAngel®. That's why both pet owners and pet sitters are verified via their email address and phone number as early as registration.
This creates a trustworthy and secure foundation for everyone involved.
Do I need experience with animals?
Experience with animals is an advantage, but is not mandatory for every care assignment. What matters most is reliability, a sense of responsibility and a loving way of handling animals.
In your profile, you can state your experience, qualifications and special knowledge. This allows pet owners to decide for themselves whether you match their wishes and their pet's needs.
Is using SenioAngel® free for pet sitters?
Yes.
Using SenioAngel® is permanently free for pet sitters.
You can create your profile, search for suitable pet owners, contact pet owners yourself or be contacted by interested pet owners.
FAQ Friendship & Leisure
Find friends: Here you'll find answers to the most common questions about the "Friendship & Leisure" area – for care seekers as well as caregivers & service providers alike.
1. What possibilities does the "Friendship & Leisure" area offer me?
The "Friendship & Leisure" area brings together people with the same or similar interests. Whether new friendships, shared leisure activities, a travel companion or new hobbies – here you'll find people with whom you can spend your free time together.
At SenioAngel®, people and shared interests are at the centre – regardless of age, gender, origin, skin colour, language or religion.
Whether one-off meetings, regular activities or long-term friendships – you decide for yourself how you spend your free time and with whom.
2. Who is the "Friendship & Leisure" area suitable for?
Whether you want to make new friends, plan shared leisure activities or meet people with the same or similar interests – everyone is warmly welcome at SenioAngel®.
The area is suitable, for example, for:
- 👤 Individuals
- ❤️ Couples
- 👨👩👧👦 Families
- 👫 Groups of friends
- 🏡 Groups or clubs
- 🐾 Pet owners
- 🤝 People who want to support another person (e.g. a parent)
- ♿ People with special needs
3. What criteria can I search by?
At SenioAngel® you can specifically search for people with the same or similar interests and tailor your search entirely to your personal wishes.
Use the numerous search and filter options for this, for example by:
- 📍 Distance
- 🎂 Age
- 👤 Gender
- ❤️ Interests & hobbies
- 🕒 Availability
- 🌍 Language
- ♿ People with special needs
- 📅 Age of children (for families)
- 🐾 Pets
- 🚭 Smoker / non-smoker
- 🚗 Driving licence
- ✨ and many other search and filter options
This way you'll more quickly find people who truly match you, your interests and your personal ideas.
4. How does the first contact work?
As soon as you've found suitable people, the first contact takes place safely and easily via the SenioAngel® platform.
- Find suitable people – Use the search and filter functions to discover people with the same or similar interests.
- Get in touch or be contacted – You can message interesting people or receive messages from other members yourself.
- Chat safely and anonymously – The first contact takes place exclusively via the integrated SenioAngel® chat. Your personal contact details remain fully protected at all times.
- Optionally get to know each other by video call – If both sides wish, you can additionally get to know each other via a secure video call – also anonymous and without exchanging personal contact details.
- Release contact details – Your contact details remain fully protected until then. Only once both sides wish to stay in touch after getting to know each other does SenioAngel® release the email address and phone number.
5. When do costs arise?
Signing up with SenioAngel® is free.
You can sign up for free, create your profile and search for suitable people. Only once you want to send messages, receive messages and use the extended communication options do you choose the matching subscription.
You decide for yourself when to take the next step and use the extended communication options.
6. Can I also create my own listing?
Yes.
In addition to the regular search, you can publish your own listing at any time. This feature is especially useful if you need something at short notice, for a specific occasion, for a fixed period, or if you want to draw attention to yourself and reach suitable people more quickly.
You decide for yourself whether to search existing profiles or draw attention to yourself specifically with your own listing.
The cost of a listing depends on the chosen duration and the desired add-on options.
With your own listing, you increase your visibility and can specifically reach people who match your interests or your request.
How long can my listing stay online?
You decide for yourself how long your listing should be published – either for 1–8 weeks or permanently. You can extend, edit, pause or delete your listing at any time.
Can I publish several listings at the same time?
Yes. You can create as many listings as you like at the same time – for example for different leisure activities, interests or occasions.
7. Can I edit my profile and interests at any time?
Yes.
You can edit, add to or adjust your profile, interests, hobbies, search criteria and personal details at any time.
This keeps your profile always up to date and increases your chances of meeting suitable people.
8. Do I have to upload a profile photo?
No.
You decide for yourself whether and when to upload a profile photo. A profile photo can help build trust more quickly and make it easier to meet suitable people.
To protect your privacy, profile photos are only shown to registered members with an active subscription. This ensures that your photos are not publicly accessible and can only be seen by authorised members.
9. Are my personal contact details visible to other members?
No.
Your personal contact details remain confidential and protected at SenioAngel® at all times.
Only the contact details you explicitly choose to release – email address, phone number or both – are made visible to the other person.
You alone decide when and with whom you would like to share your contact details.
10. Can I temporarily pause my profile?
Yes.
You can temporarily pause your profile at any time. During this time your profile is not visible to other members and no new contact requests can come in.
As soon as you want to meet new people again, you can reactivate your profile at any time in just a few clicks.
11. Will I receive notifications about new messages?
Yes.
As soon as you receive a new message or an important notification, SenioAngel® informs you about it.
This way you always stay up to date and never miss new contacts or messages.
12. Can I report or block members?
Yes.
Should you feel uncomfortable or should our community guidelines be violated, you can report or block members at any time.
Our support team carefully reviews every report and takes appropriate action if needed to protect our community.
13. Can I delete my SenioAngel® account at any time?
Yes.
You can permanently delete your SenioAngel® account at any time. Deletion removes your profile and your personal data is handled in accordance with applicable data protection regulations.
Deleting your account also ends your access to SenioAngel®. Should you wish to use our platform again at a later date, you are of course always welcome and can create a new account.
14. Can I cancel my subscription at any time?
Yes.
You can cancel each individual SenioAngel® subscription at any time, effective at the end of the month. Your SenioAngel® account naturally remains in place and you keep your profile.
We want you to stay with SenioAngel® because you're convinced by what we offer – not because you're tied to a contract.
15. Can I use several SenioAngel® areas at the same time?
Yes.
With just one SenioAngel® account, you can use several areas at the same time.
In addition to "Friendship & Leisure", you also have access – depending on your personal wishes – to, for example, Borrowed Grandma & Grandpa, pet care and many other services within SenioAngel®.
16. Why should I choose SenioAngel®?
SenioAngel® brings together people with the same or similar interests and creates the foundation for new friendships, shared experiences and valuable relationships.
Trust, safety and humanity are at the heart of SenioAngel®.
Look forward to, among other things:
- 🔒 Safe and anonymous first contact
- 💬 Integrated chat and optional video call
- 🛡️ Protection of your personal contact details
- 📍 Extensive search and filter options
- 📢 Your own listings for an even more targeted search
- 🤝 Fair and transparent memberships
- 💙 One account – many possibilities
Because sometimes a single encounter is the start of something truly special.
With SenioAngel®, we create a modern platform that puts safety, trust and humanity at the centre.
It's about people, trust and humanity.
At SenioAngel®, trust, transparency and humanity come first. We don't just want to bring people together – we want to create lasting connections built on respect, safety and mutual trust.
That's why we accompany care seekers as well as caregivers & service providers from the first contact well beyond a successful placement, and continuously develop our platform to offer you the best possible service.
Because in the end, it's not just about care. It's about people, about trust, and about the reassuring feeling of knowing that you and your loved ones are doing well. That is exactly what SenioAngel® stands for.
Welcome to SenioAngel® – where trust, humanity and modern technology come together.